Support
Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes.
- Ensuring existing functionality of software and/or hardware
- Restoring software and/or hardware functionality to its previous state
- Performing routine, pre-defined tasks
- Performing end-user requested tasks as-needed
- Examples:
- Hardware and Software Support
- Vendor / license / procurement management
- Environment documentation / Inventory
- End-user experience
Accidentally Deleted Emails
IP Address Log data for Deleted Emails/Lost Data- The SIEM logs provide data down to the IP Address so IT Staff are able to tell exactly who deleted the email, at what time and from where.
Laptop/Workstation Hard Drive Failure
End user experiencing symptoms of hard drive failure and potentially needing data recovery.
Last modified
September 14, 2021