IT Administrative Services

Routine, process-driven, IT tasks that often require communication and collaboration with other customer departments.

Example Project Plan

Design Review
  • AIS Client Business Continuity Plan
  • AIS Client Disaster Recovery Plan
  • AIS Data Security and Privacy Policy
  • AIS Data Breach Response Policy
Recurring Yearly
  • Review/Update Acceptable Use Policy
  • Update emergency contact information
Recurring Ongoing/As Needed
  • Provision/De Provision Employee Access to Internal Services
    • Configure Directory Service/Application Access
  • End User Remote Access
    • VPN Access Provision/De provision
  • CRM Account Provisioning/De provisioning
  • Phone System/VoIP Provisioning/De provisioning
  • Document asset and license details as configuration items in autotask
  • Update IT Environment Documentation
  • Coordinate recurring meeting/call according to stakeholder preferences
Discovery
  • Identify IT Requirements by Employee Department
  • Identify CRM access needs by Employee Department
  • Identify software subscription expiration and renewal dates
  • Identify stakeholder communication preferences
Validation
  • Review internal resource access needs by employee group
Recurring Quarterly
  • Lease and warranty expiration
Planning
  • Identify how many desktops/laptops to keep in stock for short notice employee need

Recurring Tasks

Review/Update Acceptable Use Policy
Provision/De Provision Employee Access to Internal Services
  • Configure Directory Service/Application Access
Phone System/VoIP Provisioning/De provisioning
End User Remote Access
  • VPN Access Provision/De provision
CRM Account Provisioning/De provisioning
Lease and warranty expiration
Update IT Environment Documentation
Document asset and license details as configuration items in autotask
Coordinate recurring meeting/call according to stakeholder preferences
Update emergency contact information
Last modified August 2, 2022