IT Administrative Services
Routine, process-driven, IT tasks that often require communication and collaboration with other customer departments.
Example Project Plan
Design Review
- AIS Client Business Continuity Plan
- AIS Client Disaster Recovery Plan
- AIS Data Security and Privacy Policy
- AIS Data Breach Response Policy
Recurring Yearly
- Review/Update Acceptable Use Policy
- Update emergency contact information
Recurring Ongoing/As Needed
- Provision/De Provision Employee Access to Internal Services
- Phone System/VoIP Provisioning/De provisioning
- End User Remote Access
- CRM Account Provisioning/De provisioning
- Update IT Environment Documentation
- Document asset and license details as configuration items in autotask
- Coordinate recurring meeting/call according to stakeholder preferences
Discovery
- Identify IT Requirements by Employee Department
- Identify CRM access needs by Employee Department
- Identify software subscription expiration and renewal dates
- Identify stakeholder communication preferences
Validation
- Review internal resource access needs by employee group
Recurring Quarterly
- Lease and warranty expiration
Planning
- Identify how many desktops/laptops to keep in stock for short notice employee need
Recurring Tasks
Review/Update Acceptable Use Policy
Provision/De Provision Employee Access to Internal Services
Phone System/VoIP Provisioning/De provisioning
End User Remote Access
CRM Account Provisioning/De provisioning
Lease and warranty expiration
Update IT Environment Documentation
Document asset and license details as configuration items in autotask
Coordinate recurring meeting/call according to stakeholder preferences
Update emergency contact information
Last modified
August 2, 2022